TERMS OF SERVICE POLICY

  • User Account

You may use the application by registering personal information on the TPE Membership app. This application is only available for customer care services such as point accumulation, gift redemption, and lucky draws after becoming a customer by purchasing products from Nguyen Tien Phat Co., Ltd. (hereinafter referred to as “the Company”) to scan QR codes for point collection.

By registering on the application, users agree to share their personal information with the Company for data management purposes and consent to the use of their images and information for media and communication purposes without prior notice.

Each phone number/email may only create one (01) account to use the services on the TPE Membership app.

Each account is secured for the rightful owner; therefore, we do not encourage sharing accounts with others. Additionally, account transactions or transfers to others are invalid. We will not process any cases related to conflicts of interest, data theft, fraud, or asset misappropriation resulting from shared accounts or transferred accounts.

To maintain a healthy business environment, the Company reserves the right to suspend or partially disable a customer’s account if any misuse, data theft, fraud, or misappropriation is detected. Such incidents may be reported to competent authorities for further investigation (if necessary).

Suspended or partially disabled accounts will be reinstated within 1–3 days upon completion of verification by the Company and relevant authorities (if necessary).

  • Terms of Service

What is TPE Membership?

TPE Membership is a customer care application owned by Nguyen Tien Phat Co., Ltd., developed by a third party. The application does not offer sales consulting, payment transactions, or invoice issuance.

The app is only available on the Google Play Store and Apple iOS platform.

Consent and Commitment to Share Personal Information

By agreeing to the application’s terms, users consent to share their personal information with Nguyen Tien Phat Co., Ltd. for management purposes and for use in media and logistics, without prior notification.

Intellectual Property Rights

All information on the application, including designs, images, videos, and written content, is the intellectual property of Nguyen Tien Phat Co., Ltd. Any unauthorized copying of this content without the Company’s consent will be handled according to the sanctions of the Intellectual Property Law and competent state authorities upon receiving a complaint from the Company.

User Benefits

When using the application:

  • Users will receive updates about the company, its products, promotions, and customer care programs through direct app notifications. Notification preferences can be customized in the app.
  • Users may submit complaints about product quality, customer service, delivery, or app experience feedback.
  • Users may participate in company programs such as point accumulation, gift redemption, promotional offers, and lucky draws. Please read the detailed rules and terms of each program as updated when launched.
  • User information is strictly protected on the TPE app, except in major violations that affect property, mental health, or physical health. In such cases, information may be shared with relevant authorities as required to protect user rights. Please refer to the Privacy Policy in Section 3 for more details.

App Updates

The app will be updated regularly. Users are advised to check the notification section for update details.

Feedback and Complaints

Users may contact the support team via the app to provide feedback or file complaints about their app experience. The Company welcomes user contributions to continuously improve the product.

Users should remain vigilant to avoid fraud or data theft that may result in negative experiences. If you receive any suspicious messages, emails, or notices impersonating the TPE Membership app, please report immediately to the hotline: +84 888289928 (Admin) or email: project@tienphatplastic.com.

Disclaimer

The Company is not responsible for any damages incurred by users during the use of the application.

Note: The terms of service may change over time. Users are advised to regularly read and stay updated on these terms to ensure legal and safe use of the application.

  • Privacy Policy

Nguyen Tien Phat Co., Ltd. is committed to protecting users’ personal information, except in cases of major violations affecting assets, mental well-being, or health, which will be reported to competent state authorities for resolution. The Company will share information upon official request to protect user rights.

Users must not use any programs, tools, or other methods to interfere with the system or alter data structures, causing damage in terms of cost, time, or user experience. Users must not distribute, propagate, or encourage activities that interfere with, disrupt, or invade the app’s data. Individuals or organizations found in violation will be stripped of all benefits and may be prosecuted if necessary.

All transaction information will remain confidential unless disclosure is required by court order, authorized agencies, or by law.